With around 16000 Taxis in Madrid, it is easy to find an available one when you are in the main streets of the city. It's a great way to get around and usually drivers …More
With around 16000 Taxis in Madrid, it is easy to find an available one when you are in the main streets of the city. It's a great way to get around and usually drivers respect the regulation. Nevertheless, be sure that the driver has started the meter, and that it is set to the right rate. The driver must be able to justify all additional supplements.
You will easilly identify an official Madrid Taxi since they are all white with a diagonal red stripe on the front doors, the taxi sign on the roof and a Libre/Occupado sign on the front window. When the taxi sign is in Green and no numbers are indicated on it, it means the taxi is available.
You can easilly stop one in the street by simply raising your hand, or get one from specific ranks in the city, indicated by a blue sign with a white letter 'T'. At railway and bus stations and at the airport taxis must be taken from the corresponding ranks.
Most taxis don't take Credit Cards, even if an increasing number starts doing it. It is better to have cash when taking one, with 20 EUR bills, since often taxis don't have change for more than 50 EUR.
Fares Taxi fares in force in 2012:
Start of journey (setting the taxi meter running): 2.15 € Monday to Saturday from 6 am to 9 pm; 2.20 € from Monday to Friday, from 9 pm to 6 am the following day; 2.20 € on Sundays and public holidays, from 6 am to 9 pm; and 3.10 € on Saturdays and public holidays from 9 pm to 6 am the following day.
Each kilometre covered in Tariff 1 (A area -City of Madrid- Monday to Friday between 6 am and 9 pm and Saturdays from 6 am to 3 pm except public holidays): 1 €
Each kilometre covered in Tariff 2 (A area Monday to Friday between 9 pm and 6 am, Saturdays between 3 pm and 6 am and on public holidays; and B area -surrounding cities- Monday to Friday between 6 am and 9 pm and Saturdays from 6 am to 3 pm except public holidays): 1.17 €
Each kilometre covered in Tariff 3 (B area Monday to Friday from 9 pm to 6 am, Saturdays from 3 pm to 6 am and public holidays): 1.20 €
Each hour of service at a speed below cruise speed or meter speed (less than 19.50 Km/h for Tariff 1, less than 16.66 Km/h for Tariff 2 by day, less than 16.25 Km/h for Tariff 3 by day; less than 18.80 Km/h for Tariff 2 by night, less than 18.33 Km/h for Tariff 3 by night): 19.50 € during the day (6 am to 9 pm) and 22 € at night (9 pm to 6 am).
Supplements
Extraordinary supplement for Christmas Eve and New Year's Eve (from 9 pm to 6 am): 6.70 €
Taxis taken from train or bus station: 3.00 €
Journeys starting or ending at Madrid Barajas Airport: 5.50 €
Journeys starting or ending at the Juan Carlos I Trade Fair Ground: 3.00 €
Luggage: no extra
Pets: no extra
Wheelchairs: no extra
Approximate taxi fares from Barajas Airport to the city (including the 5.25 Euro extra fee):
- From Terminals 1, 2 and 3 to City center locations: between 20 and 25 Euros.
- From Terminal 4 to City Center: between 25 and 32 EUR.
Main Taxi Companies
Radio-Taxi Asociación Gremial: +34 91 447 5180 / +34 91 447 3232 (It's the one I usually use)
Radio-Taxi Independiente: +34 91 405 1213 / +34 91 405 5500
Radio Teléfono Taxi / Euro Taxi: +34 91 547 8200 / +34 91 547 8500 / +34 91 547 8600
Teletaxi: +34 91 371 2131 / +34 91 371 3711 / +34 63 090 7990
When you call a taxi (radio), you should bear in mind that in these cases the taxi meter starts running at the point where the taxi driver is when (s)he picks up the call.
Complaint
To make a complaint you have to get a receipt from the driver which is a legal obligation for him if asked to. You also have to write down his ITax identification number, and the official taxi number which is shown on the dashboard. If you don't have the possibility to write, you can use your mobile phone camera to save these numbers. In addition, try to take the number plate, the date and the journey taken. There is an official form to fill in that you can get from the tourist information office. You must then submit your complaint to Oficina Municipal del Taxi.
Department of Madrid City Council Taxis
Tel: +34 91 588 9631
Or to the
Dirección General de Movilidad
Calle Albarracín nº 31, 3º
28037 Madrid
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You will easilly identify an official Madrid Taxi since they are all white with a diagonal red stripe on the front doors, the taxi sign on the roof and a Libre/Occupado sign on the front window. When the taxi sign is in Green and no numbers are indicated on it, it means the taxi is available.
You can easilly stop one in the street by simply raising your hand, or get one from specific ranks in the city, indicated by a blue sign with a white letter 'T'. At railway and bus stations and at the airport taxis must be taken from the corresponding ranks.
Most taxis don't take Credit Cards, even if an increasing number starts doing it. It is better to have cash when taking one, with 20 EUR bills, since often taxis don't have change for more than 50 EUR.
Fares
Taxi fares in force in 2012:
Start of journey (setting the taxi meter running): 2.15 € Monday to Saturday from 6 am to 9 pm; 2.20 € from Monday to Friday, from 9 pm to 6 am the following day; 2.20 € on Sundays and public holidays, from 6 am to 9 pm; and 3.10 € on Saturdays and public holidays from 9 pm to 6 am the following day.
Each kilometre covered in Tariff 1 (A area -City of Madrid- Monday to Friday between 6 am and 9 pm and Saturdays from 6 am to 3 pm except public holidays): 1 €
Each kilometre covered in Tariff 2 (A area Monday to Friday between 9 pm and 6 am, Saturdays between 3 pm and 6 am and on public holidays; and B area -surrounding cities- Monday to Friday between 6 am and 9 pm and Saturdays from 6 am to 3 pm except public holidays): 1.17 €
Each kilometre covered in Tariff 3 (B area Monday to Friday from 9 pm to 6 am, Saturdays from 3 pm to 6 am and public holidays): 1.20 €
Each hour of service at a speed below cruise speed or meter speed (less than 19.50 Km/h for Tariff 1, less than 16.66 Km/h for Tariff 2 by day, less than 16.25 Km/h for Tariff 3 by day; less than 18.80 Km/h for Tariff 2 by night, less than 18.33 Km/h for Tariff 3 by night): 19.50 € during the day (6 am to 9 pm) and 22 € at night (9 pm to 6 am).
Supplements
Extraordinary supplement for Christmas Eve and New Year's Eve (from 9 pm to 6 am): 6.70 €
Taxis taken from train or bus station: 3.00 €
Journeys starting or ending at Madrid Barajas Airport: 5.50 €
Journeys starting or ending at the Juan Carlos I Trade Fair Ground: 3.00 €
Luggage: no extra
Pets: no extra
Wheelchairs: no extra
Approximate taxi fares from Barajas Airport to the city (including the 5.25 Euro extra fee):
- From Terminals 1, 2 and 3 to City center locations: between 20 and 25 Euros.
- From Terminal 4 to City Center: between 25 and 32 EUR.
Main Taxi Companies
Radio-Taxi Asociación Gremial: +34 91 447 5180 / +34 91 447 3232 (It's the one I usually use)
Radio-Taxi Independiente: +34 91 405 1213 / +34 91 405 5500
Radio Teléfono Taxi / Euro Taxi: +34 91 547 8200 / +34 91 547 8500 / +34 91 547 8600
Teletaxi: +34 91 371 2131 / +34 91 371 3711 / +34 63 090 7990
When you call a taxi (radio), you should bear in mind that in these cases the taxi meter starts running at the point where the taxi driver is when (s)he picks up the call.
Complaint
To make a complaint you have to get a receipt from the driver which is a legal obligation for him if asked to. You also have to write down his ITax identification number, and the official taxi number which is shown on the dashboard. If you don't have the possibility to write, you can use your mobile phone camera to save these numbers. In addition, try to take the number plate, the date and the journey taken. There is an official form to fill in that you can get from the tourist information office. You must then submit your complaint to Oficina Municipal del Taxi.
Department of Madrid City Council Taxis
Tel: +34 91 588 9631
Or to the
Dirección General de Movilidad
Calle Albarracín nº 31, 3º
28037 Madrid
Tel: +34 91 4804613
Fax: +34 91 4804618Less